Check out how we used our proprietary AI/ NLP based social listening and market research technology, GenY Labs, to help a leading hospital brand monitor mentions, provide customer service and react to crises in real time. The listening capabilities were supplemented by a strong ERP to escalate issues to various SPOCS and reduce the TAT to less than few hours for complex patient queries.
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How we increased the revenue by 30X and reduced cost of acquisition to 1/16th for leading Online Education player
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We used email automation to help one of India’s largest insurance companies improve their contact center productivity by 12X, and directly influence 30% of sales through digital mediums.
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Launched a campaign for Cancer Care at Home, a niche and sensitive segment. We built a microsite spreading awareness about Cancer Care supplementing it with offline and online events. The 'Whatsapp chat with Oncologist' was quite successful in building a credible connect between consumers and patients.
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CREATIVE USE OF TECHNOLOGY TO ENHANCE USER ENGAGEMENT India’s leading healthcare provider partnered with GenY Medium to give their underutilized web property a 360 degree makeover in a way it becomes…
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