How AI/NLP based “Voice of the Customer” Technology helped a leading hospital brand manage crisis We used our proprietary social listening and market research tool for a leading hospital brand to monitor mentions, provide customer service and react to crises in real time The Brand The brand is Asia’s largest healthcare services provider. Founded in.ORM for an Education Brand
Automated buzz monitoring & analysis using ReputePro OBJECTIVE To collate, analyze all the buzz around the brand going back 1 year. Cover all relevant social, search and consumer complaint boards Derive insights and recommend a response strategy CHALLENGE Being a large brand, the number of comments were >10,000 across various platforms. This problem required technology.